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WE CARE ABOUT

CUSTOMER SERVICE

iTESLA offers a wide range of services to support customers in carrying out their business and preserving it to the fullest and over the years the value and functionality of each device. iTESLA pays particular attention to providing a service of complete, efficient and qualified technical assistance. From installation to testing and maintenance after-sales, we guarantee our customers utmost professionalism and punctuality with highly qualified technicians.

QUALITY AND PROFESSIONALISM

Efficient services and advanced, easy to use, highly performing devices with a modern design.

CUSTOMER SUCCESS IS OUR SUCCESS

We help our clients expand and consolidate their user base.

01/Warranty

ITESLA customers are covered by a full warranty on all components for 2 years from the machine’s date of purchase and in compliance with the conditions established by the warranty. ITESLA products are followed in all phases of realisation, according to strict protocols that guarantee quality, safety and efficiency.

02/Component upgrade

Component replacement is rapid and extremely simplified. The machine is built with a modular system that allows an easy and quick replacement of each component, to eliminate downtime and transport stops.

3/Monitoring

iTESLA ensures daily and predictive assistance thanks to the remote monitoring system that allows real-time control of machine’s performance and self-diagnosis of any malfunctions. The display shows the operator the machine’s efficiency status thanks to its self-diagnosis processes.

4/Technical support

In the event of malfunction or breakdown, technical assistance verifies and assesses the efficiency of the instrument and, if necessary it provides prompt intervention with technical and operational support carried out by highly qualified personnel.

5/Marketing support

iTESLA makes its experience available and its knowledge of the area to help those who purchase its products increase the number of users reached. It does this with targeted marketing strategies and through training interventions aimed at beauty and wellness centres.

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